Customer Success

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Explore our Success Stories

Explore Our Customer Success Stories

A little ingenuity* goes a long way, especially when it's backed by experience.

From Startup to $3.4B: Building the Lending Platform Behind Athena Home Loans

Financial ServicesStrategy & Architecture

Salesforce

Ingenuity Partners designed and delivered a custom Salesforce-based lending and origination platform that enabled Athena to launch fast and scale without replatforming. In three years, that foundation supported $3.4 billion in loans — proving the architecture could keep pace with growth from day one.

The Who

Athena Home Loans entered the market to challenge traditional lenders with a faster, fairer, and more transparent home loan experience. Starting with a small team and strong backing, they needed technology that could support rapid growth without the overhead and rigidity of legacy banking systems.

The Challenge

Speed wasn’t a nice-to-have. It was the whole strategy. Athena needed to stand up a full lending operation from scratch, CRM, origination, customer experience, and do it faster than established players with far more resources. Off-the-shelf platforms could get them started, but they wouldn’t keep up for long. They needed more than a system. They needed a foundation that could evolve with them, without slowing them down.

The Value

Ingenuity Partners worked side-by-side with Athena from day one, shaping the core systems that would power their lending model. A greenfield Salesforce build became the backbone — not just for CRM, but for origination, lending and customer experience. When the limits of off-the-shelf tools started to show, Ingenuity designed and built a bespoke origination platform directly on Salesforce. Rules-based, highly automated, and built to move at Athena’s pace — not hold it back. What started as a startup platform became the engine behind one of the fastest-growing lenders in the market. From launch to $3.4 billion in loans in just three years — powered by a system built to scale from day one.

What They Say

Ingenuity has been a key partner is Athena’s journey and have supported us from the beginning of our journey in becoming a disruptor in our sector.”

Peter Georgiou

Chief Technology Officer

Transforming Student Administration at Scale: How DoE Victoria Moved from Paper to a Statewide Digital Platform

Public SectorImplementation

Education Cloud

Education Data Architecture (EDA)

Marketing Cloud

Ingenuity Partners helped the Victorian Department of Education replace fragmented, paper-based student administration with a unified, digital platform built on Salesforce; creating a single source of truth and reducing enrolment processing from 45 minutes to minutes. Delivered through a large-scale, multi-team agile program and co-designed with schools, the solution established a scalable foundation for consistent data, faster processes, and improved visibility across the entire student lifecycle.

The Who

The Victorian Department of Education supports hundreds of thousands of students across government schools, managing everything from enrolments to student care. At that scale, even small inefficiencies multiply fast, and legacy processes were starting to show their limits.

The Challenge

Student administration was spread across multiple legacy systems, with critical processes still reliant on paper. Enrolments and Year 6–7 placements meant re-keying data, chasing forms, and dealing with inconsistent information across schools. It was slow, manual, and hard to scale, all while limiting visibility into each student’s journey. The Department needed to move to a single, student-centred system that could digitise processes, connect data, and work across every school in the state.

The Value

Ingenuity Partners joined the Student Insight program to help turn that ambition into a working platform, starting with the areas that would deliver the biggest impact first. Paper-based enrolment and placement processes were replaced with digital workflows built on Salesforce Education Data Architecture, creating a single student record and removing the need for manual data entry. What once took 45 minutes per student now takes minutes. Delivered through a large-scale agile program with multiple teams working in parallel, the platform was co-designed with schools to ensure it worked in real environments — not just on paper. Now live across pilot schools and rolling out statewide, the Department has a foundation for consistent student data, faster processes, and better visibility across the entire school journey, freeing staff to focus less on admin, and more on students.

What They Say

“This engagement has been outstanding. Resources were skilled and experienced in the product, communicated regularly and were easy to work with. A very successful engagement, with no hesitation to engage the partners in the future.”

Edel David

Program Director, Student Insight Program

From Fragmented Systems to Unified Engagement: Macquarie University Builds a Student-Centric Future

Higher EducationStrategy & Architecture

Salesforce

Ingenuity Partners helped Macquarie University turn an underused Salesforce investment into a unified student engagement platform. By consolidating PACE, CRM, and marketing into a single system, the University reduced manual effort, improved visibility, and created a scalable foundation for student lifecycle engagement.

The Who

Macquarie University is known for doing things differently, built to challenge tradition and connect education with real-world outcomes. At the centre of that is PACE, Australia’s largest internship program, linking students with employers to build experience that matters after graduation.

The Challenge

Behind the ambition was a messy reality. Systems were fragmented, there was no clear IT strategy, and the student experience suffered as a result. Key programs like PACE were weighed down by manual processes, disconnected data, and limited visibility across students, employers and opportunities. The University had already invested in Salesforce, but it wasn’t being used to its potential. They needed a clear path forward, not another layer of complexity.

The Value

Ingenuity Partners stepped in to cut through the noise, mapping the current landscape and defining a practical, student-centred technology strategy. The biggest opportunity was clear: bring engagement, data and processes together in Salesforce. PACE administration was migrated into a single platform, replacing manual work with streamlined workflows and giving teams one place to manage students, employers and placements. Marketing was connected through Marketo, turning Salesforce into a live engine for student engagement, not just a database. What was once fragmented and admin-heavy became connected and usable. Staff could match students and employers more easily, marketing could act on real data, and the wider University could see what good looked like. The result wasn’t just a better system, it was a clear, proven model for how Macquarie could deliver a more connected, student-centred experience at scale.

What They Say

"The Ingenuity team were able to seamlessly integrate themselves into the broader University community. They felt like part of the team and had our best interests at heart. “Once the wider University could see the value of the PACE program and the power that Salesforce was providing, we had departments across the institution approaching us for a similar outcome.”

David Reeve

Chief Information Officer (Former)

Ingenuity Partners Powers ORIX’s First-in-Region Mobile Salesforce Innovation

Financial ServicesImplementation

Financial Services Cloud

Ingenuity Partners defined and delivered a Salesforce-based mobile platform for ORIX, launching two customer-facing apps using Mobile Publisher. Delivered on time and within budget, the solution proved how ORIX could modernise customer engagement without large-scale re-platforming.

The Who

ORIX is a global fleet management and vehicle financing provider, operating at scale across multiple markets. With a long-established business model, they were looking for new ways to modernise how they engage customers and deliver services.

The Challenge

A new CIO brought a clear mandate: move beyond legacy systems and explore how technology could reshape the business. But this wasn’t a blank cheque transformation. ORIX needed to innovate within tight budgets and timelines — and do it in a way that made sense for the business, not just the tech. They needed a clear strategy, and a way to prove it would work.

The Value

Ingenuity Partners worked closely with ORIX leadership to define a technology strategy grounded in real business outcomes, not theory. That strategy led to something new: the first use of Salesforce Mobile Publisher in the region. Two customer-facing mobile apps were designed and launched rapidly, giving ORIX a new way to engage customers and deliver services on the move. What started as a strategic exploration quickly became a working solution, delivered on time, on budget, and aligned to how ORIX actually operates. The result is a clear path forward: modern platforms in market, stronger customer engagement, and a business no longer held back by its legacy stack.

What They Say

“The Ingenuity team were up to the task of undertaking an implementation which had never been done in region. They were transparent throughout the engagement and merged seamlessly with our team to deliver a fantastic outcome – on time and on budget.”

Richard Hilliard

Chief Information Officer (Former)

Streamlining Global Admissions: Ingenuity Partners Supports Study Group with a Modern Agent Portal

Higher EducationStrategy & Architecture

Salesforce

Ingenuity Partners helped Study Group design and deliver a Salesforce-based Agent Portal that unified admissions, agent engagement, and pipeline visibility. Delivered in eight months, the platform gave agents real-time access to application data and gave global teams a clear, consistent view of performance and demand.

The Who

Study Group works with over 50 universities worldwide, helping international students find and access education opportunities across the globe. At the centre of that model is a vast network of agents — critical to driving applications, but hard to connect, manage and scale.

The Challenge

The agent network was working, but not working well enough. Admissions processes were fragmented, visibility into pipeline and performance was limited, and agents lacked access to the real-time information they needed to move quickly. Salesforce was already in place, and the internal team had the capability to build, but the path forward wasn’t clear. Study Group needed to define the right architecture, align their data, and create a platform that could support global admissions at scale.

The Value

Ingenuity Partners worked alongside Study Group’s teams to shape the vision and define how it would actually come to life. By reviewing the existing landscape and mapping how data moved across systems, Ingenuity designed an architecture that could support a scalable, connected Agent Portal. Agents were brought into the process early, shaping features around real-world needs — not assumptions. The result was a modern Agent Portal delivered in just eight months, giving agents real-time, actionable insights and streamlining the admissions journey end-to-end. Global teams now have clear visibility into pipeline and agent performance, and agents have the tools they need to act faster and more effectively. What was once a disconnected network is now a coordinated, data-driven admissions engine.

What They Say

“Kyle and Ingenuity really helped us articulate the technical detail which underpinned the agent portal. Then they clearly defined the architecture which brought it to life.”

Marty Grant

Global Head of Delivery and Architecture (Former)

Customer Success

Explore Our Customer Success Stories

From Startup to $3.4B: Building the Lending Platform Behind Athena Home Loans

The Who

The Challenge

The Value

What They Say

Transforming Student Administration at Scale: How DoE Victoria Moved from Paper to a Statewide Digital Platform

The Who

The Challenge

The Value

What They Say

From Fragmented Systems to Unified Engagement: Macquarie University Builds a Student-Centric Future

The Who

The Challenge

The Value

What They Say

Ingenuity Partners Powers ORIX’s First-in-Region Mobile Salesforce Innovation

The Who

The Challenge

The Value

What They Say

Streamlining Global Admissions: Ingenuity Partners Supports Study Group with a Modern Agent Portal

The Who

The Challenge

The Value

What They Say

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